Ultimately, if you want to find the best lender, you can’t take the lenders word for it. You need to know what their past clients think of their work. Please, read on…
The whole process from start to finish was painless and very efficient. – Steve Hagan
This is my second mortgage loan processed by Primary Residential Mortgage. Kim Carlson has done an excellent job with my initial mortgage and now with my refi. Thank you Kim for your excellence and professionalism, and for replying to my calls and emails in such a timely manner, even while you were on vacation! – Josue Guzman
Kim was great!! She always answered us in a timely manner, and really supported us through this whole crazy process of buying a condo!! We appreciate everything she did. Thank you!! – Nicole Abele
Kim was invaluable to us as we had not been through the process of purchasing a home before. She was patient and thorough and made the process fairly painless. – James Adams
Excellent service! Will definitely refer friends. – Abe Saechao
Everything was great, Kim was on top of everything and there to answer all our questions much quicker than I could have hoped for. I’ve heard how the loan process is such a tiresome and worrisome process but Kim made it all such a breeze! – Rosa Fernandez
Kim is simply phenomenal! From start to finish, she went above & beyond for us, and she definitely played an integral part in our real estate transaction. I’m so happy to have worked with her & would absolutely recommend her to everyone!!! Thanks again Kim!!! 🙂 – Janet Tupua
Kim was great to work with. Very professional and always ready to answer questions. Truly fantastic guidance throughout the process. – Katharine Campi
THANK YOU! THANK YOU! THANK YOU! I had moments of doubt within myself but Kim, Mike and Clyde pulled me through. I asked a million questions and sometimes , most times the same one. They were answered the same way each time 🙂 the consistency really made me feel good. I feel secure with the handling of everything down to the paper signing with Carrie (Notary at the title comany). I hope all customers have the same experience as my family and I. Thank you a million. – Shalajah Oliver
As a first time home buyer i was a little nervous about looking into the housing market. After speaking with Kim Carlson, i felt that this was definitely the right road to go down. I was referred to Kim through a family member and they were right to do so. I am very happy with my decision to use The Carlson Lending Team. They were quick to answer my every question and made the whole processes a breeze. Thank you guys so much for everything. – Brian Price
Kim and her staff were awesome in every way. Quick to respond and help, and good-natured and patient! – Zann Gates
I have used Kim Carlson for 2 new homes and 2 refi’s. I am so happy with her professionalism and personal service. She always answers my questions and returns my calls even before I expect to hear from her. She is so clear with communication. I will always use her for our home loan needs. – Angie Kuriger
The team at Carlson Lending made buying and selling our home as smooth and painless as possible. Their professionalism, customer service and all around courtesy are unsurpassed by any other lending organization we’ve dealt with. They are more than willing to “dumb it down” for buyers and sellers who, let’s face it, don’t do this every day. No question was too silly to answer and their knowledge of the business put our minds at ease. – Andrew Kuriger
We chose The Carlson Lending Team because we value customer service and knew that we would find it with them. They were very good at explaining each step clearly so that there were no surprises along the way. We also needed a bit of hand-holding and Kim was right there with us, 24/7. On top of all of that, they pulled off getting our loan approved and funded in a very short span of time. We felt like we were part of the team the whole way and I would highly recommend them to my friends and family. Thank you, Kim & Rob!!! – Jill Carmel
From start to finish Kim and her team helped to make what can be a painful process simple and quick. Their communication is detailed, prompt and sets clear expectations for my action steps and timelines. We have used the Carlson Lending Team in the past and always find that Rob and Kim finds us the best competitive rates and work with us to discover the best loan for us. This go around we were able to refi both our primary and secondary homes. As always thank you! – Rob Eastwood
Kim was always available to answer all of our questions, even on the weekends! She is super dedicated, professional, and personable. We would not have gotten this first class service elsewhere. I would highly recommend Kim and her fabulous team! – Melissa Lim-Keylon
I can’t say enough of the professionalism and “ultimate” customer service orientation of Kim Carlson and her team. I can honestly say that having them work on my refinancing made the difference between getting through the refinancing or not. In my case, completing the subordination agreement on my $46K Heloc spurred a series of underwriting challenges largely because of the unresponsiveness of the Heloc lender which didn’t seem to motivated to move fast inspite of the rate lock period. Their knowledge, patience, customer service, and professionalism are next to none. It is the “ultimate” customer experience! I recommend them to anyone trying to do a home mortgage or refinancing in this tough market. It is simply the best I have experienced! I am very grateful to them. – Brenda Simson
This is the second time I have re-financed with the Carlson lending teem as both times were everything I could have hoped for. – James Muscara
Kim was absolutely awesome to work with! We are relocating from the San Francisco Bay Area, so we were a little bit worried about getting the loan taken care of remotely. Kim was very helpful and kept us updated every step of the process. We couldn’t be happier! – Micah Peng
Kim Carlson and her excellent staff worked their magic to complete our loan process effortlessly and confidently. Thank you all. – Karl Drexel
Kim and Christine were both very personable, extremely fast to respond and knowledgeable about my loan process. They were able to secure a great rate for me and I would definitely recommend them to anyone looking for a loan professional. – Lauren Premo
Exceptionally helpful especially for being older and slow to understand computers, fax machines ect…..The personal touch was terrific. We would definitely recommend this company for anyone else. – Hazel Triglia
Kim and her group followed through on all their promises and guided us through a very efficient process. We signed closing documents 3 weeks to the day we applied and the loan was funded in less than a month. It’s so refreshing to work with people that do what they say they’re going to. Thanks so much, Jeff & Joyce. – Jeffrey Street
Just as with most things – success is in whom you choose to represent you. The Carlson Team came highly recommended and they did not disappoint. Being atypical clients with special circumstances meant they had to jump through many hurdles on our behalf and they did so quickly and all with a professional attitude. – Melissa McKeand
The service was great. The staff was attentive, professional and courteous. The process was explained in a clear manner and handled very efficiently and expeditiously. – Jamie Kojak
This is our second time around with The Carlson Lending Team! They helped us refinance our loan. Kim Carlson and her team is extremely professional, knows the business and breaks down information in a manner that we can make good sound decisions that work for us.
I would never hesitate to recommend Kim Carlson and her team! – Lynice Sullivan
Kim and her staff were very helpful in answering all our questions and made the loan process bearable despite some unforeseen challenges. Also, they were always available and returned our calls immediately. – Samone Sayasenh
Kim and her staff are a knowledgeable & responsive team. They understand that most of us aren’t mortgage professionals and they have been happy to help walk me through the process each of the three times I’ve used them (once for my first mortgage and two refinances since) without making me feel stupid. I have recommended them to friends and family and will continue doing so. – Scott Berry
We just bought our first house, and Kim was such a huge help, not only in helping us with the loan, she was great with communication, and helped us through the whole process answering our questions and concerns and making us feel more comfortable with everything that was happening so fast. She is so sweet she really put my concerns at ease and she made it a great experience! – Jamie Swenson
As always, you guys couldn’t have made things any easier with our second refinance. Thank you for all your hard work. John and I love working with your team. – Tabitha Sheehan
Thank you for making me feel as a person, caring enough to be in constant contact to update me on daily basis. Excellent work. I truly appreciate it. – Joseph Antoun
As I told you in my e-mails you guys made this process flow as smoothly as possible and was always there to answer any questions with no surprises. It’s been a great experience and have already recommended you to three other people. – Marty Cicalese
Professional and simple. No issues and very smooth…would recommend to anyone and will use in the future. – Mike Rosenberg
Kim relieved all my fears of first-time home buying and demystified the entire process. From the day my realtor introduced me to this dynamic duo, I felt like everything was going to work out because of how knowledgeable and proactive they were. They were always available to answer any questions I had, especially when I didn’t understand how something worked or what our next steps were supposed to be.
Our home buying journey met many obstacles in terms of funding and every time we thought things would simply not work out, Kim would come through with a breakthrough idea of how to ensure we would still qualify for an FHA loan. Even we had lost hope at times that things would work out – and these two fantastic ladies would provide us the encouragement to hang on and keep moving forward. In the end, we bought our dream home and stayed true to our budget – that never happens! 🙂
We will never forget the amazing help we received from Kim – and we are most certainly going to recommend them to our friends and family for future home buying adventures! – Sarah Moussa
Where to start???? We had a difficult time with the previous mortgage company allowing us to move forward with our refinancing but everyone on this team worked long hours and through some stressful issues but bottom line…THEY GOT THE JOB DONE!!! 5 Star team here! Thanks for your tireless efforts in getting this done. – Danny Foxworth
Our recent refinance with Primary Residential Mortgage could not have gone more smoothly. From our first contact right through closing, our questions were answered clearly and promptly, and the whole process was completed when promised and without a hitch. Special kudos go to Kim’s team for there persistence, and hard work in keeping us informed, explaining the underwriter’s questions and requests, and relaying documents. There wasn’t a moment when we felt anything less than total confidence in Kim’s abilities, or those of Primary Residential Mortgage to deliver on their promises. Thank you! – John Melee
This has been the quickest and most relaxed refinance that I have ever experienced! The process was very smooth and relaxed; no stress at all. I have already referred you both to several of my friends. Thank you Kim! – Zena Coffman
Kim and her team are awesome. They were always available to answer questions and were so helpful through the entire process. They made every step as stress free as possible for us and we never had any surprises. We will continue to use the Carlson Lending Team as well as refer them to all our friends and family!!! – Barbra Nord
Kim Carlson and her team went above and beyond to help us refinance our home. Her advice and direction got us locked in on an awesome rate. We’re saving over $500 a month! – Dan Walker
I was listening to NPR one Morning and heard interest rates hit an all time low again. So, sent a quick email to Kim Carlson. She responded back in an hour, and within two hours we were moving forward on our refinancing. Wow! Fast, Easy, and painless. Thanks again to Kim and her team at Primary Residential Mortgage. – Will Crews
I cannot say enough great things about Kim Carlson and her team. What I will say is that they are professional, knowledgeable, responsive, efficient, kind, sincere, and have a great sense of humor, which I really appreciate. I have and will continue to recommend them to my friends and family for any financing needs! Thank you Kim for all that you do to make the loan process easy for me!!! – Joanne Arcilla
Best experience to work with this team!! – Salem Abdennadher
Everyone that we dealt with on this transaction was upbeat and professional. They returned our calls and e-mails promptly and were very courteous and knowledgeable. We will recommend them to all our friends! – Vivian Raeside
Both times I have worked with The Carlson Lending Team, the process has been great. I will recommend you to my friends and family. – Kieth Dias
This is the third time we re-financed with Kim and her team. The process is uncomplicated, the people are as friendly and cooperative as can be – making it a very pleasant experience for us. – Mauricio Rodriguez
The Carlson Lending Team provided us with another exceptional experience. Kim answered every question we had immediately and with clear answers. We will continue to use them for any future needs. – Brandi Dionne
This is my second experience with your company, and I have to say that I couldn’t be happier. There was no doubt in my mind that I would come to you to refinance my original loan, and I have already referred several friends to you over the years, and will continue to do so. Thanks for everything! – Josef Miller
The Carlson Lending Team was fast and efficient and always responded when we had any questions. – Frances Prisco
Thank you so much for everything your team did to help us get into our first home. Your team was GREAT to work with and helped us every step of the way, answering all of our questions. Kim was GREAT and always responded quickly. Thanks so much! – Paulette Harmon
This is our second refinance with the Carlson Lending Team. Their service and ability to secure the best terms for our needs continue to impress. Thank you! – Melinda Dinin
We had a complicated sale, but the Carlson lending team keeping everything together and guiding us through the process. – David Neison
Your team is exceptional with communication and knowledge. Either by email or phone call I received a response with 12-24 hours or less. I have a complex financial situation and your team has the knowledge and experience to assist me in acquiring a loan. Your team has familiarity with multifamily properties and rental properties.
I am a repeat customer and do actively refer friends/family/co-workers.
Thank you for attention to detail and overall excellence! – Joleen Lonigan
Great job…..thank you! – Carla Meyers
Kim and her team are rock stars!! Completed the whole process well under 30 days. I’ve used them 4 different times and never any issues!! Always prompt and professional!!! – Umberto Gonzales
I was very pleased with the speediness with which you moved the process along. Towards the end, it seemed to drag a little, but after all you can’t hurry ‘city hall’. I always felt like I was treated with the utmost courtesy and was explained the various facets of the process.
I would definitely recommend you to my friends or family. – Jack Kersh
I highly recommend the Carlson Lending Team; the staff’s professionalism is beyond comparison. The team was able to process the loan documentation in a few weeks, they resolved challenges quickly, were readily available (at all hours of the day or night), and were very nice. – Cristal Salinas
Rob and Kim were very informative and worked numbers out for us early when we were still planning on renting. These early calculations were right on and were the basis on how we got into our beautiful house today. Our biggest worry were hidden costs associated with buying a house, closing, inspections, taxes, etc. No problem for them to draw up numbers and show you different scenarios for unique situations. They were not pushy, as we tend to push back with those types of attitudes. Basically Rob and Kim helped secure a major life event for us and we couldn’t have done it without them. Thanks Rob and Kim! – Joe Keylon
Thank you for your professionalism, expeditious handling of my loan, and your knowledge and expertise throughout this process. I am glad that you were working so hard for me to overcome the many obstacles to finally close. I am 100% satisfied with you both and would recommend you to anyone needing a loan. – JR Robles
With all my business travel and unfamiliarity with the loan process, I did not make it easy for The Carlson Team to complete the loan for me. Through it all, every member was extremely patient, sincere, and responsive. Thanks guys! – Sean Newsome
The loan process was completed efficiently and quickly. All questions were answered timely and satisfactorily. This is my second time with dealing with the Carlson Lending Team and I have nothing but good feelings as a result! – Cheryl Del Vecchio
It was a very easy and painless experience. The hardest part was signing all the papers! Kim’s staff was very helpful and always ready to answer our questions or respond to concerns, and kept us updated on the progress of our loan. A big thanks to everyone! – Bob Hammes
We would like to thank Kim for all of her hard work, excellent communication and patience working with very anxious first time home buyers! You were able to kindly explain every step of the process in a way in which we felt very comfortable and taken care of. You made our first time home buying experience as pleasant and stress free as possible. We really appreciate your team and wouldn’t hesitate to use you again or recommend you to our friends and family. Thanks again. – Nicole & Tony Rasmussen
This was the hardest transaction that I have had to deal with. Between the low appraisal, the length of time and other factors, this Team was on the ball! I will be using them any chance I get and feel comfortable with them working with all of my clients. Thank you Carlson Lending Team! – Robert Terry
I have worked with Kim several times and will definitely use her in the future. I ALWAYS get a quick response to any requests or questions that I have, and they give honest answers…not just the answers I want to hear, but ones which help me make a better informed decision.
Kim is a pleasure to work with on such a personal matter…my finances. I trust her with all my heart and have and will continue to recommend her to my friends and family.
Thank you so much Kim, for everything you have done to make my transactions go smoothly and end successfully! You are, in my opinion, THE BEST!!
With sincerest gratitude – Joanne Arcilla
Prompt responses to questions even after business hours were greatly appreciated. – Nathan Taylor
I think I left Kim a voice mail on a Thursday afternoon with just a question of if I could get a lower interest rate and by Friday she had the wheels in motion. Her team sent an email to ask for a couple of items (which they then helped me to collect for her) and it seemed the next email they sent was to congratulate me on my new loan! I just worked with them 6 months ago on my original loan and I was nervous because I did not understand anything about loan terms/documents/titles anything but they respectfully walked me through it and it was even easier the second time around. This team works super fast and efficiently and I so appreciate them for saving me a bunch of money! Thanks Kim! – Gigi Mangosing
You always returned calls on time. You answered all questions sent to you in a timely manner. You are just the best to work with. I felt like you were my friend. I will always call you in the future if we need your services. I would also refer any of my friends to you if there in the market for a loan. Thank you so much for all of your help. – Sherry Bill
Everyone on the team was fantastic! They kept us aware of what was going on, quickly responded to questions and were very thorough in processing our loan. In addition, they were very personable…I would recommend them to anyone that is looking to get a loan or refinance. – Nicole Foxworth
I can’t thank the Carlson Lending Team enough! They are responsible for making our home buying experience positive and stress-free. I will definitely use them in the future and recommend their services to all of my friends and family. They’re the best!!! – Gena M. Mickschl
You guys were an amazing help…you answered all of my questions and were available every time I called. All of my emails were answered quickly and with the information I needed. Thank you so much for helping us through this process!!! – Derek Eisenkerch
Kim held my hand and responded to my needs and inquiries from start to finish during entire buying process for my second home in Tahoe. Their fast responses left me feeling comforted and confident that everything was being taken care of. – Rob Eastwood
I can’t say enough about what a great job Kim Carlson did on helping me get a loan. I short sold a home a little over a year ago, and because I had not gone delinquent on any payments, they were able to find a lender that was willing to work with me and my situation. They did a great job explaining the process. – Janette Hardy
Kim & Rob at Primary Residential Mortgage made our 1st home buying experience wonderful. Buying your 1st home is a stressful experience but they were always available to answer questions, always responded quickly, were flexible with my husband and my inflexible schedule, and communicated well with our agent and the sellers agent. Speaking with friends who also have bought homes and hearing the headaches they went through, John and I are very lucky to have had them. Everything worked smoothly and we closed quickly and on time and cant wait to move in!! Thank you!! – Tabitha Sheehan
Kim and her team’s primary concerns were to not only meet my expectations but to exceed them and make me a very happy client. They worked very hard in providing me exactly what I wanted on time, with constant communication, no hassle, and most importantly with a smile. I enjoyed working with the Carlson leading team and will do so again in the future. I cannot thank them enough for providing me with excellent service which enabled me to purchase my beautiful new home. Thank you! – Jonathan Cuellar
Thanks Kim! You took such great care of me and explained every step of the process ’til I was comfortable with everything. I couldn’t have asked for better. Thanks again for all your hard work! You’re a Gem! – Mickey Barry
Kim and team are great! They are knowledgeable and very easy to work with. Never any hassle or run around, communication is always crisp and clear. – Umberto Gonzalez
Kim Carlson was AMAZING!!! They bent over backwards to get this loan processed in record breaking time. I will be recommending them to my mom and anyone else I know. I had such an enjoyable time working with these ladies. I highly recommend them. – Jennifer Prelle
All of my questions and concerns were promptly addressed. All calls and e-mail were returned. There was follow-up in the end to make sure all was complete.Thank you for the great service! – Andree Buckner
Everything was awesome. Kim answered every question we had. They were very helpful. I would recommend them to anyone trying to buy a house. – Shannon Fristoe
Greatest team to work with! They are speedy and everything went through smoothly as expected. Thank you!
– Vireak Chea, Home Owner
I had no idea what went into the ordeal of buying a home. Kim Carlson and her team made it so easy and seamless. She basically said “Gigi, I need this and this and this, please fax it to me and I will take care of the rest.” My only job was to provide her with the correct paperwork for her to get the ball rolling and I was in a panic on how to even get her what she needed. She calmly walked me through what she needed, why she needed it and where to get it. Kim was accessible to me even while she was trying to vacation in Hawaii as I was calling her with anxiety. Her patience and professionalism is a testament of how good she really is. I felt very secure in her hands. And indeed, she got the job done!
– Gloria Mangosing, Home Owner
The Carlson Lending team was outstanding! Kim and her team worked endless hours on my loan, which was extremely complicated. They were very responsive and are extremely knowledgeable regarding the latest rules and regulations in lending. I had so many complicated issues and they both attacked each issue head on and performed miracles!
I have purchased many homes and have never run across a more competent and customer service driven team.
The Carlson Lending team will be my lenders for all of my future acquisitions!
Ken Funk – Home Owner & Real Estate Investor
As someone in the service industry for the past 15 years, I pride myself on follow-up, attention to detail and making every client experience the best it can be. The Carlson Lending Team has raised the bar!
If you are purchasing a home and looking for great service, excellent communication, transparency and no conflicts….look no further, this is your team!
Ryan Mason – Home Owner
The dedication and commitment the Carlson Lending Team provided for my client was staggering. Available 24 hours a day it seemed. At one point giving hourly updates to this critical transaction. They will remain my primary referred lender. Thank you for all you have done for me and my client.
Robby Woodward – Realtor
Simply, outstanding customer service! Couldn’t be happier with service I got. Always got back to me within couple of hours and resolved all my issues with zero stress level on me.
Mohummad Chharawalla – Home Owner
I want to thank you for your prompt and helpful responses to my many novice home-buyer’s questions. The paperwork maze is bewildering and without your help, I would have truly been floundering.
I also really appreciated the manner in which you helped expedite the paperwork to make this all happen as quickly as possible.
Virginia Velasquez – Home Owner
I love working with you guys…fast and accurate! You guys are very professional and knowledgeable. Whenever I have questions, you could always give me a solution… I had a great experience of working with Kim!! Great Job!!!!
Amy Zhu – Home Owner
Our experience with Kim Carlson and Todd Brinton was above and beyond our expectations! Kim knew all the answers of our questions. She broke them down into simple terms but with a wealth of knowledge.
Patrick & Lynice Sullivan – Home Owners
I had a great experience working with this team! I have never been through the home buying process before and was really nervous about it. Everybody I worked with was very patient with me and didn’t mind having to explain things a couple times so I could understand what was going on. Everybody I dealt with was on top of their game. This is a very professional team that I have already recommended to a couple friends and family.
Denny McCarthy – Home Owner
As in past dealings with Kim and Rob, the experience was painless and carefree. I will continue to use them for all future mortgage needs as well as recommend them to all my family and friends.
Scott Simpson – Home Owner
You guys are the best!! You were very professional, knowledgeable about my type of loan and you answered all of my questions quickly and clearly. Thank you for everything!!!
June Challenger – Home Owner
Your responses were timely and explanations clear. I appreciate your working through some “bumps” we encountered with this property.
Suanna Gilman-Ponce – Home Owner
Excellent follow through, and the transaction was seamless!
Carla Meyers – Home Owner
I’m a first-time home-buyer, so the only experience/insight I had was from two friends who recently purchased a home. They didn’t necessarily have an easy time, so I was pretty apprehensive of the whole process and what I would be getting myself into. Well, after speaking with Kim the first time, my apprehension flew out the window. What has made this experience so beneficial is working with Kim feels like working with a friend. She is extremely professional, honest, and caring. I’ve never doubted working with Kim and I will certainly recommend The Carlson Lending Team to my friends and family.
Mark Warble – Home Owner
Kim and Rob both were very kind and quick to respond to anything we needed- whether it was to vent about the purchasing process or to hear about my broken laptop- Kim always made it a point to check in with us to make sure we were hanging in there. I appreciate everything both of them did for us during this time.
Brandi Dionne – Home Owner
Above and beyond the call of duty. Easy to work with, honest, friendly, straight forward and they know their business. Beautiful friendship created post home purchase.
Mauricio Rodriguez – Home Owner
Kim and her team were great! Through 15 months and multiple offers they delivered outstanding customer service to help me get the home I wanted.
Kevin Frederick – Home Owner
You are a SUPER-FANTASTIC, ABSOLUTELY AMAZING, INCREDIBLE ROCKSTAR!
Michael Triglia – Realtor
Team Carlson was fantastic! I have always felt that I could ask anything of them and felt comfortable enough where they could ask anything of me.
Kim and Rob are very professional, diligent, kind, considerate, patient, thorough, and knowledgeable. Their work ethic is very commendable; and they are just so darn nice!
I often refer them to anyone I hear who is thinking about buying a home or refinancing, because I trust that my friends/family would be in great hands.
They are a fantastic team made of fantastic people!!!! I would definitely use them again.
Joanne Arcilla – Borrower
Fantastic job staying on top of our loan and getting all the details right the first time!
Nick Myerhoff – Borrower
Being a first-time home buyer I was a little overwhelmed by the process and even felt “lost” at times. With that being said, I feel very fortunate to have had someone like Kim walk me through the process. She was patient with all my questions and explained things in terms that a “first-time home buyer” understood. In addition, I would have to say the timeliness in which Kim and PRMI responded to things and finally getting my house “closed” was exceptional, due to the unusual circumstances and “untimely” people we had to deal with at the title company. I may have still been waiting to close escrow if it were not for the persistence of Kim and everyone else at PRMI!
Tracey Hodge – Borrower
Kim and Rob Carlson were incredibly responsive, knowledgeable, thorough and a great pleasure to work with. They were supportive throughout the entire process and their services do not just end when the paperwork is done. Their follow through and continued support is a unique and rare quality that I appreciate very much. Kim and Rob are true professionals in every sense and I look forward to not only using them on my next home purchase, but am pleased to highly recommend them to family and friends.
Danielle Higgs – Borrower
Kim demonstrated great tenacity and expertise during a very difficult credit climate; she provided clarity during a complex transaction. Her persistence, integrity, and competence were critical to us ultimately getting a preferred loan package. We would enthusiastically recommend her to our friends and colleagues!
David Lanuza & Hattie Grundland – Borrowers
Right from the start I felt satisfied with the performance of Primary Residential Mortgage. She was very helpful and always friendly and patient. When she wasn’t able to see me in person, her husband Rob came in her place and was a great help as well.
This was my first experience buying a home, which was a foreclosure. The seller and title company were giving a lot of hassle, and Kim worked very hard to get everything straightened out, making phone calls daily to the title company.
Valerie Cole – Borrower
Terrific service at every level. Kim answered all our questions, quickly solved problems, and took care of all the complicated details for us. She set up a terrific loan that met our needs perfectly. Her honesty and expertise were a great asset to us as first time home buyers. We couldn’t ask for a better home financing experience!
Dean Evans – Borrower
Kim Carlson provided incredible service to both my client and I in our transaction. The pride Kim takes in her work, as well as genuine care she demonstrates just can’t be missed. Always available or providing quick responses, Kim earned her way as my lender of choice. I wish I could work every transaction with her.
Rolando Torres – Realtor
Kim is the hardest working lender that I know!!
Kim and I have worked together for nearly 10 years and I refer all my clients to her. She is honest, ethical, hardworking and overall is just a great person to work with. My clients love her and know they were referred to the best. To top it off, her rates and fees are extremely competitive in today’s market.
When I refer my clients to Kim . . . I don’t worry as I know they are being well taken care of.
Brian McMartin – Broker/Owner, McMartin Realty
When I refer a client to Kim and Rob, I know they will be taken care of with first class service! They provide value to my business that both my clients and I appreciate. Thank you for your continued support and effort!
Michael Green – Broker/Owner, GreenRock Realty
Kim made the transaction a pleasure. Thanks for taking good care of my clients. When I refer you, it’s nice to know they’re in trusted hands!
Luis Sumpter – Realtor
I was directed to Kim and Rob Carlson by my real estate agent after a horrendous experience with a previous mortgage broker. Not only were Kim and Rob extremely responsive to my situation, they went over and above what is customary in trying to better the whole experience and allay any fears I might have.
In addition, they made me feel like I was in competent hands every step throughout the process. They made numerous calls on my behalf to make sure that deadlines were met and that my escrow could close as soon as possible.
All in all, they made what was otherwise an extremely terrible and stressful experience 100 percent better! I wholeheartedly recommend anyone seeking a mortgage to contact them. You will be glad you did.
Thanks Kim and Rob!
Scott Simpson – Borrower
You Guys are Great…you came through and saved the Deal! Thanks again!
Robert Hickey – Realtor
My experience with Kim Carlson was truly amazing! She clearly explained the entire process at the outset, advising of anything that could arise, kept me informed of all developments during the process, and worked fervently to make sure my experience was nothing less then perfect. Each time I called her she was never too busy to take my call or get back to me within minutes no matter how silly my question was.
I could call Kim any day and no matter the circumstances her bright smiling personality always made the day. All the while she maintained the highest standards of professionalism, service, ethics, quality and communication.
Not only will I continue to use Kim Carlson as my lender, I also highly recommend her services to all.
Sam Hoffman – Borrower
Simply stated, Kim is one of the most exceptional lenders I have had the pleasure to partner with.
She transcends other lenders in her ability to confidently hold so many variables and challenges in the air at once without flinching. All the while, her sincere interest in our clients is evident in the praise they share with us about her.
Very responsive. Always determined to get the deal done. Incomparably ethical. She is the consummate professional.
Todd Brinton – Broker/Owner Altitude Real Estate Group
My husband and I recently purchased our first home. Anyone who has been through that process is aware of how stressful and confusing it can be. Kim and Rob made our first mortgage and loan experience a great one. They held our hand through the whole process. They were both very professional and prompt in answering our many questions. We are now proud homeowners and have the Carlson’s to thank for that!! We would recommend Primary Residential Mortgage to anyone looking for a smooth and successful loan process.
Sierra and Patrick Nicolai – Borrowers
Kim – Thank you so much for the exceptional job you did coordinating the financing for our new home in Land Park. I loved the way you kept us so informed at each step of the loan with updated phone calls and emails. Additionally, and perhaps most important was how you made us feel. It was apparent that you really knew how to get us the best loan possible and your ability to be professional and friendly at the same time allowed us to feel incredibly confident and relaxed throughout the process. You literally helped us keep our sanity through the pains of what the title company did. I will definitely call you in the future when we look for another house.
Also – I called the real estate brokerage that we worked with while buying this home and told them that “Kim should be your primary lender!” I believe in you that much!!!! Thank you again.
Mark Hinte – Real Estate Investor
Buying a home can be very stressful for my clients. In order to ensure that they have the best possible experience, I make careful choices about the team that I work with.
I choose and recommend Kim Carlson for many reasons. Fundamentally, I love how she brings a perfect balance of professionalism and personality to the transactions we work on. It allows me to trust her experience and ability and at the same time, enjoy the fact that she is friendly and fun to work with. Perhaps even more important is that my clients have the same experience!
Michael Triglia – Realtor
Greg and Kim were very thorough and helped me through every step of the process. They are very good at what they do. Thank you!
James Greg – Borrower
Kim was so great to work with! I couldn’t have been happier with everyone I dealt with. Thank you!
Gloria Okawara – Borrower
Kim was awesome. She stood by us the entire time. Met with us on non standard working hours to sign papers – sent her husband when she was not able to attend and fought hard for what was in our best interest (against all odds). Thanks to Kim we are now enjoying our first and new home.
Mauricio Rodriguez – Borrower
I love working with Kim! Her personality is perfect for this business – lots of fun but exceedingly professional at the same time. I love how she continually updates and communicates with each person connected to the transaction in a way that they can easily understand. In a nutshell, Kim handles my clients with remarkable confidence and poise.
Low rates are important (and Kim’s are among the lowest) but what is most important is matching each of my clients with the loan that is most appropriate for their unique needs. She always puts their interests first. That’s ‘good business’ and something that is central to our values at Altitude Real Estate Group.
At the end of the day, I know that our clients buying experience has to be the best. Kim understands our goal of superlative client service and instinctively delivers above and beyond their best expectations. She is a valued partner and is helping us grow our business.
Bob Lynch – Realtor
Kim exceeded my expectations! Good customer service is crucial and Kim provided personalized assistance in meeting all of my needs in a very pleasant manner. The end result is a loan that I am extremely happy with. Why look anywhere else when you can work with the best?
Laurie Lehman – Borrower
My experience with Kim was wonderful! She worked very hard on our loan and was always there for us. She answered all of our questions and made the transaction seem simple. Kim has a great personality and it was a pleasure working with her. I will have no problems telling our friends, family and other investors about her.
Thanks Kim for all your work!
Donna Lewis – Real Estate Investor
Dear Kim, I cannot thank you enough for giving Ron and I the hope of buying a home. Please know that I will never forget all that you have done for us. You are a very dedicated person and work hard to help people like us achieve our dreams.
Ron and Mary Ann Ekasala – Borrowers
Thank you so much for your indispensable role in helping us to buy this property. Your cheerful confidence was inspiring!
JaNahn Scalapino – Real Estate Investor